Training Specialist I - Education in 1138 N. Alma School Rd. Mesa, AZ 85201 at NextCare Urgent Care

Date Posted: 2/4/2021

Job Snapshot

Job Description

Nextcare Urgent Care is looking for a Customer Service & Virtual Health Training Specialist I to join our growing team in Mesa, AZ!!!

Only those qualified need apply!!!

This position is responsible for NextCare’s training and development of its associates. This position is also responsible to facilitate process improvement measures and patient satisfaction.

If you are interested in becoming a Trainer, have Healthcare experience, great communication and customer service skills, is knowledgeable with Front and Back Office processes in healthcare, and willing to travel up to 75% in and out of state this might be the position for you!!!

ESSENTIAL FUNCTIONS:
• Responsible for training and development of NextCare associates, including   Front Office, BackOffice, Provider, Central Billing Office, and any other designated teams.
• Ensures the objectives and goals of the company are achieved through effective training delivery of approved material to field and corporate employees.
• Works closely with field employees, regional and local management teams,   corporate staff and other trainers on developing effective training solutions.
• Responsible for the design, planning, implementation, and delivery of   NextCare’s training, programs, policies, and procedures.
• Responsible for the development of curriculum and training in line with   organizational and individual employee needs
• Ensures proper planning, coordination, communication and follow-up is     conducted. Assists in the implementation of all applicable company initiatives. Partners with appropriate departments on integrated goals.
• Supports the long-term company strategic plans and all company policies and  procedures.
• Provides feedback to appropriate personnel and management staff.
• Provides effective and timely feedback regarding training materials and assists with testing

Job Requirements

ESSENTIAL SKILLS AND EXPERIENCE:
Education: High School diploma or equivalent
Experience: Training and Development, Strong Communication Skills VALUED BUT NOT REQUIRED SKILLS AND EXPERIENCE:
Experience: Instructional Design, Curriculum/Course Development, Medical Assistant, Radiology Technician, NextGen or other EMR